Refund policy

At Rare Mode, we want you to feel confident and satisfied with your purchase. If something is not right with your order, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition
• With all tags, labels, and packaging intact
• Free from stains, perfume, deodorant marks, pet hair, damage, or signs of wear
• Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene, customization, or final sale reasons, the following items may not be eligible for return:

• Items marked as Final Sale
• Gift cards
• Customized or personalized products
• Innerwear, swimwear, socks, or similar hygiene-sensitive items
• Items damaged due to misuse, washing, alteration, or normal wear and tear
• Products returned without original tags or packaging

3. Return Request Process

To request a return, please contact us at support@raremode.in with:

• Your order number
• The item you want to return
• Reason for return
• Open Box Video & Photos, if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions if the item is eligible.

Please do not send any item back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Rare Mode is not responsible for returned items lost or damaged during transit.

Original shipping charges are non-refundable unless the return is due to an error on our part.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank, card provider, or payment service may take additional time to reflect the refund in your account.

6. Exchanges

Exchanges may be offered depending on product availability.

If you need a different size, color, or item, please contact us as soon as possible. If the requested item is unavailable, we may offer a refund, store credit, or another suitable solution. additional courier charges will be incurred.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order number and clear photos of the issue.

After review, we may offer a replacement, exchange, refund, or store credit, depending on the situation.

Claims made after this period may not be accepted.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

First, check your bank account again. Then contact your card provider, bank, or payment service, as processing times can vary.

If you have done this and still have not received your refund, please contact us at support@raremode.in

9. Cancellations

Cancellation requests must be made as soon as possible after placing your order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. If cancellation is approved, your refund will be processed according to this policy.

10. Store Credit

In some cases, Rare Mode may offer store credit instead of a refund. Store credit may be used toward future purchases and may be subject to specific terms communicated at the time of issue.

11. Contact Us

For return, exchange, or refund requests, please contact:

Email: support@raremode.in
Brand: Rare Mode

We’ll do our best to make the process simple, fair, and customer-friendly.